标题:A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior
作者:Garba, Omale A.; Babalola, Mayowa T.; Guo, Liang
作者机构:[Garba, Omale A.] Boston Univ, African Studies Ctr, Boston, MA 02215 USA.; [Babalola, Mayowa T.] Australian Catholic Univ, Ctr Sustainable HRM & Wel 更多
通讯作者:Guo, L
通讯作者地址:[Guo, L]Shandong Univ Weihai, Inst Computat Social Sci, 180 Wenhuaxi Rd, Weihai 264209, Shandong, Peoples R China.
来源:INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
出版年:2018
卷:70
页码:1-8
DOI:10.1016/j.ijhm.2017.10.018
关键词:Ethical leadership; Customer-oriented citizenship behavior (CCB);; Psychological detachment; Felt obligation; Social exchange theory
摘要:Grounded in social exchange theory, we investigated why and when ethical leadership may relate to hospitality employees' customer-oriented citizenship behavior (CCB) by exploring the mediating and moderating roles of felt obligation and psychological detachment from an organization respectively. Using a two-wave sample of 152 employees and their 152 coworkers from 10 hotels in Africa, we found that ethical leadership positively relates to CCB via increased felt obligation. In addition, our results revealed that psychological detachment moderated the ethical leadership and CCB relationship, such that this relationship was stronger when psychological detachment was low (versus high), as mediated by felt obligation.
收录类别:SSCI
资源类型:期刊论文
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