标题:A Study of Service Innovation on the Tourism Sites
作者:Yi Jin; Wang Xingyuan; Wang Xiaolong
通讯作者:Yi, J
作者机构:[Yi Jin; Wang Xingyuan; Wang Xiaolong] Shandong Univ, Sch Management, Jinan 250100, Peoples R China.
会议名称:15th International Conference on Industrial Engineering and Engineering Management
会议日期:SEP 20-22, 2008
来源:PROCEEDINGS OF THE 15TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS A-C
出版年:2008
页码:1171-1175
关键词:Tourism Site; Service Innovation; The Tourism Site's Service Innovation;; Tourism Site's Service Innovation Model
摘要:The paper firstly reviews the contents of service innovation and the model of service innovation. Secondly, based on the customer knowledge theory and service innovation theory, it designs the tourism site's service innovation model from the four-dimensioned model with regard to new service concept, client interface, new service transfer system and skill. At last, the paper explains in details the model of tourism site's service innovation.
收录类别:CPCI-S;CPCI-SSH
资源类型:会议论文
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