标题：Understanding group maintenance behavior in Free/Libre Open-Source Software projects: The case of Fire and Gaim
作者：Kangning Wei;Kevin Crowston;Na Lina Li;Robert Heckman
作者机构：[Wei, K] School of Management, Shandong University, Jinan, Shandong 250100, China;[ Crowston, K] School of Information Studies, Syracuse University, S 更多
通讯作者地址：[Wei, KN]Shandong Univ, Sch Management, Jinan 250100, Shandong, Peoples R China.
来源：Information & management
关键词：Croup maintenance;Open source software development;Social presence;Politeness theory;Interpersonal communication
摘要：In this paper, we investigate group maintenance behavior in community-based Free/Libre Open-Source Software (FLOSS) development teams. Adopting a sociolinguistic perspective, we conceptualize group maintenance behavior as interpersonal communication tactics-specifically, social presence and politeness tactics-that help maintain relationships among group members. Developer email messages were collected from two FLOSS projects with different development statuses, and their content was analyzed to identify frequently used group maintenance tactics. We then compared the group maintenance tactics used in the two projects, finding differences that reflect changes in the project work practices. Our work theoretically contributes to FLOSS research and has practical implications for FLOSS practitioners.