标题：RETRACTED ARTICLE: Study on the key factors of innovation management in service enterprise
作者：Huijun, Ni ;Wei, Yu
作者机构：[Huijun, Ni ] Grid of China Technology College, Jinan, China;[Wei, Yu ] Shandong University of Finance, Jinan, China
来源：Proceedings - 2010 3rd IEEE International Conference on Computer Science and Information Technology, ICCSIT 2010
摘要：Service innovation is fundamental competitiveness to service enterprise. Researches on domestic service enterprise shows that organization support and emotional labor, Psychological empowerment, learning commitment, internal social capital are the key variables to significantly affect employee's service orientation and further service innovation. So managers should strengthen organization support, reduce emotional labor, enhance psychological empowerment, and learning commitment to improve enthusiasm, which in turn generate more service-oriented behaviors. © 2010 IEEE.