标题：Process Customization Framework in SaaS Applications
作者：Chen, Dapeng; Li, Qingzhong; Kong, Lanju
作者机构：[Chen, Dapeng; Li, Qingzhong; Kong, Lanju] Shandong Univ, Sch Comp Sci & Technol, Jinan 250100, Peoples R China.
会议名称：10th Web Information System and Application Conference (WISA)
会议日期：NOV 01-03, 2013
来源：2013 10TH WEB INFORMATION SYSTEM AND APPLICATION CONFERENCE (WISA 2013)
关键词：SaaS; workflow; customization
摘要：SaaS(Software as a Service) is widely used as a model for selling software. SaaS applications are on the software provider and can be accessed via the Internet. The SaaS applications have the same basic functions in the template file and the template file can be configured by tenant administrators to meet the individual demands. Workflow is used in SaaS applications and business processes need to be customized to adapt individual requirement. This paper represents a process customization framework that can customize and configure processes while guarantee the tenancy isolation. After the customization, there must be multiple versions of processes based on one basic template process. The collection of customized processes is necessary for ISVs because customized processes reflect demanding information of tenants.