标题：The efficient analysis of the CRM based on information technology
作者：Teng, Shunxiang ;Chen, Meng
作者机构：[Teng, Shunxiang ] School of Economy and Administration, Beijing Jiaotong University, Beijing, China;[Chen, Meng ] School of Business and Administrati 更多
会议名称：1st International Conference on Information Science and Engineering, ICISE2009
会议日期：26 December 2009 through 28 December 2009
来源：2009 1st International Conference on Information Science and Engineering, ICISE 2009
关键词：CRM; Efficient analysis; Information technology
摘要：People's living quality is rising gradually in the 21 century; the consciousness of serving for people is enhanced continuously. Customer's personal needing expectation toward products and services become higher and higher. In modernized enterprise, as the autoimmunization of production process and the management modernization of information network, information management plays a more and more important role in enterprises. The office autoimmunization degree, enterprises' management level, employee's computer application ability and enterprises' informational level in our country all have a substantial progress at the aspects of information technique and the management theoretic. ©2009 IEEE.