标题:Examining User's Initial Trust Building in Mobile Online Health Community Adopting
作者:Cao, Yuanyuan; Zhang, Jiantong; Ma, Liang; Qin, Xinghong; Li, Junjun
作者机构:[Cao, Yuanyuan; Li, Junjun] Hangzhou Dianzi Univ, Sch Management, Hangzhou 310038, Peoples R China.; [Zhang, Jiantong] Tongji Univ, Sch Econ & Manag 更多
通讯作者:Zhang, J(zhangjiantong@tongji.edu.cn)
通讯作者地址:Zhang, JT (corresponding author), Tongji Univ, Sch Econ & Management, Shanghai 200092, Peoples R China.
来源:INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH
出版年:2020
卷:17
期:11
DOI:10.3390/ijerph17113945
关键词:mobile online health community; initial trust; elaboration likelihood; model; trust transfer; performance-based cue; transfer-based cue;; adopting intention
摘要:Due to the high perceived risk, it is critical to foster users' initial trust in the promotion of mobile online health community (MOHC) adoption. The present study focused on the role of two different trust elements and examined the initial trust building process based on elaboration likelihood model and trust transfer theory. The results indicated that initial trust in MOHC context was composed of two interrelated components: health service provider (doctor) and underlying technology (MOHC platform). Especially, the initial trust in MOHC platform exerted greater effects on adopting intention. Both performance-based cue (doctors' information quality and interaction quality) and transfer-based cue (trust in the offline doctors' health service) positively shaped the initial trust in doctor. Meanwhile, only the performance-based cue (MOHC platform's information quality and service quality) has significant positive association with initial trust in MOHC platform. However, interpersonal recommend is insignificantly related to the initial trust in doctor. Trust in the mobile internet service is insignificantly related to the initial trust in MOHC platform.
收录类别:SCOPUS;SCIE;SSCI
Scopus被引频次:1
资源类型:期刊论文
原文链接:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85085983760&doi=10.3390%2fijerph17113945&partnerID=40&md5=d7124f7fc16d02d51c4bbc26f15949a1
TOP