标题:Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory
作者:Liu Fan;Yung-Ho Suh
作者机构:School of Management, Kyung Hee University, Seoul, Republic of Korea,College of Economics and Management, Shandong University of
通讯作者:Suh, YH
通讯作者地址:[Suh, YH]1 Hoegi Dong, Seoul 130701, South Korea.
来源:Information & management
出版年:2014
卷:51
期:2
页码:240-248
DOI:10.1016/j.im.2013.12.004
关键词:Technology switching model;Expectation-disconfirmation theory;Switching cost;Survey research;Structural equation modeling
摘要:A general technology switching model (TSM) is proposed to explain why IT users switch from an incumbent technology to a disruptive one. Seven research hypotheses derived from this model are validated using a field survey of feature phone users in Korea. The results indicate that users\' switching intention is determined by their expectations regarding the disruptive technology and dissatisfaction with the incumbent technology. User dissatisfaction is influenced by disconfirmation of previously held beliefs regarding ones incumbent technology and ones expectations for the disruptive technology. Switching cost is revealed not significant in the decision to acquire a disruptive technology.
收录类别:EI;SCIE;SSCI
WOS核心被引频次:13
资源类型:期刊论文
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